![]() This error is typically caused by a mismatch between the accounts that are used in Outlook and Lync. 2614614 Integrating Exchange Online with Skype for Business Online, Lync Server 2013 or a Lync Server 2013 hybrid deploymentĪfter the UPN, primary SMTP, and SIP address are configured correctly, repair or re-create the Outlook mail profile by using the new primary SMTP address.2614242 Integrating Exchange Server 2013 with Lync Server 2013, Skype for Business Online, or a Lync Server 2013 hybrid deployment.If the Exchange mailbox is hosted elsewhere (for example, if the mailbox is hosted on an on-premises Exchange server), see the following Microsoft Knowledge base articles: The issues that are described in the "Problem" section typically occur when the Exchange mailbox and the Lync account are hosted in different environments or use different domain namespaces. Manage Azure AD using Windows PowerShell.For more information, go to the following Microsoft websites: You can use the Set-MsolUserPrincipalName cmdlet from Microsoft Azure Active Directory Module for Windows PowerShell to set the UPN, SMTP, and Session Initiation Protocol (SIP) addresses to the same value. If the Exchange mailbox and the Lync account are both hosted by Microsoft 365, make sure that the user's Exchange primary SMTP address matches the user principal name (UPN). To resolve this issue, make sure that the Exchange account in Outlook matches the account that's used to sign in to Skype for Business Online. Solutions for Microsoft 365 administrators In the following example, the CoHo Winery profile is configured as the default profile. Open the Windows Control Panel, and then click Mail (in Classic View) to make sure that the Exchange account in Outlook is using the same email address as your Lync sign-in.Ĭlick E-Mail Accounts, and then verify that the default email account in the following example) is the same as the Lync sign-in address:įrom the Mail Setup window in Control Panel, select Show Profiles, click Always use this profile, and then select the profile that uses the email account that you verified in the previous section. In most cases, the Lync sign-in address and Exchange email address are the same. Is Outlook configured to use the correct Exchange email account? Typically, your Exchange email address and Lync sign-in address are the same, but in some cases they may differ. Is Outlook running and configured to use the correct profile?įor the best experience, add your Exchange email account to Outlook, and then set it as the default mail profile. Save call logs in my email Conversation History folder.Save IM conversations in my email Conversation History folder.Update my presence based on my calendar information.Make sure that the following options are selected:.Open Lync Options, and then in the Personal settings, set the Personal information manager option to Microsoft Exchange or Microsoft Outlook.Make sure that the Personal Information Manager is configured correctly. Is the Personal Information Manager in Lync configured correctly? Make sure that you're using the most up-to-date Lync client. Solution Solutions for Skype for Business Online users Are you using the most up-to-date Lync client? Change your default Outlook profile to match the sign-in address you are using in Lync, and then sign out and sign back in to Lync. The email address used in your default Outlook profile is different from the sign-in address used in Lync 2010. When you sign in to Skype for Business Online (formerly Lync Online) by using Lync 2010 or Lync 2013 on a computer that's running Outlook, you receive the following error message: There was a problem connecting to Microsoft Office Outlook.
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